It depends on where the front desk officer is working.
The front desk is usually the first point of access in a building so the officer will be an initial point of contact for anyone coming through the doors. For customers, they will be responsible for directing them to the right person or department within the building. Therefore the front desk officer must know who is who in the building or office and where to direct enquiries to.
Many large buildings ask people to sign in and out when they visit. This is so that in the event of a fire, the people can be accounted for once evacuated. Combining this information with the procedures of the various companies or departments in the building, the fire service can then be told whether the building is clear or whether it is likely anyone is trapped inside. Signing people in and out is often the job of the front desk officer.
The front desk also often has responsibility for taking deliveries coming in to a building. The post may be sorted by the front desk officer or simply received and put in the right place for the postal department to sort it.
Some front desk staff have responsibility for security too. In the first instance they are able to control who goes in to the building so they must be able to identify any threats and deal with them as necessity dictates. They are often able to watch security cameras from the desk too, to monitor activities around the building.
The front desk is usually the first point of access in a building so the officer will be an initial point of contact for anyone coming through the doors. For customers, they will be responsible for directing them to the right person or department within the building. Therefore the front desk officer must know who is who in the building or office and where to direct enquiries to.
Many large buildings ask people to sign in and out when they visit. This is so that in the event of a fire, the people can be accounted for once evacuated. Combining this information with the procedures of the various companies or departments in the building, the fire service can then be told whether the building is clear or whether it is likely anyone is trapped inside. Signing people in and out is often the job of the front desk officer.
The front desk also often has responsibility for taking deliveries coming in to a building. The post may be sorted by the front desk officer or simply received and put in the right place for the postal department to sort it.
Some front desk staff have responsibility for security too. In the first instance they are able to control who goes in to the building so they must be able to identify any threats and deal with them as necessity dictates. They are often able to watch security cameras from the desk too, to monitor activities around the building.
