What Are The Responsibilities Of A Customer Services Officer?

Customer Services department is designed for the support of customers and is usually come into action after a product or service has been sold.

The responsibilities of a customer services officer include:

--To work for an organization to promote customer care.
--To work for an organization to help customers to resolve their queries.
--To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
--Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. To work for an organization to promote business.
--To answer to the queries of the customers in an ethical and informative way.
--To give appropriate and relevant information to the customers.
--To maintain a position of trust and responsibility by keeping all customer business confidential.
--To update any requests made by the customers into the system to complete the task.
--Self motivation to increase knowledge and skills by in-house trainings and seminars.
--Have complete knowledge of services rendered, and complete line of products, taking responsibility to stay update and ask for assistance to acquire latest developments.
--Answer confidently or find appropriate solutions to customers' problems.
--To initiate conversation to uncover customers' needs.

A customer servic officer should have a pleasant and smiling personality. He/she should have the ability to bear excess stress, anger and query of customers and solve their issues within the time frame with accurate information keeping the company's objectives in view.

To assist a customer in need

--To work for an organization to promote customer care.
--To work for an organization to help customers to resolve their queries.
--To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
--Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
To work for an organization to promote business.
--To answer to the queries of the customers in an ethical and informative way.
--To give appropriate and relevant information to the customers.
--To maintain a position of trust and responsibility by keeping all customer business confidential.
--To update any requests made by the customers into the system to complete the task.
--Self motivation to increase knowledge and skills by in-house trainings and seminars.
--Have complete knowledge of services rendered, and complete line of products, taking responsibility to stay update and ask for assistance to acquire latest developments.
--Answer confidently or find appropriate solutions to customers' problems.
--To initiate conversation to uncover customers' needs.

The responsibilities of a customer care manager is to attend to ht e needs of the customers,to update the account or profile of a customer if there need arises,to introduce their product to the customers,to give appropriate and relevant information to customer.

They must be pleasent understanding and respectful of upset cutomers to be able to handle the stress and ability to resolve problems

Make sure that each and every concerns of the customers are accordingly taken cared of.

Duties of a customer service officer

Dealing with customers,