What Are The Functions And Process And Procedures Of Store Keeping?

Store keeping involves a range of functions, process and procedures, a number of which are outlined below. A store keeper is central to the functioning of a retail store, and must manage it effectively in order to make a profit.

If you have recently become a store keeper, you could complete a store keeping training course in order to learn the basics and make your store more efficient. A storekeeper can be the success or failure of a shop, as their activities are vital in keeping costs low and revenue high. Read the sections below to discover what being a storekeeper is fundamentally about.

• Managing stock

The first thing a store keeper must do is manage stock. They must order the necessary stock items, in accordance with the demands of regular store customers; this allows the store to provide goods and services to its target market. The store keeper must then arrange for stock to be dropped off at convenient times (or collected) and arranged efficiently in the store. The layout should be convenient for customers; it is usually best to display goods in sections to avoid confusion. Sometimes, it may be necessary to deal with excess stock. This can either be sold at a reduced price or in some cases disposed of - for instance, if the 'sell by' date has passed.

• Customer service

A store keeper must ensure that high levels of customer service are provided in the store at all times. Customers shouldn't be kept waiting in a queue for too long, and should have access to a store employee for help. Poor customer service will reduce custom in the long run, so should be avoided at all costs.

• Employee management

It is usually necessary for a store keeper to employ others to help run the store. They must select the appropriate candidates and train them to complete the job effectively. The store keeper must ensure there are enough staff members in the store to meet the demands of the customer.