• The implementation of official policies and procedures
Company policies and procedures should be easy to follow, to minimize confusion and disputes. When new employees join a firm, during their introduction procedure they should be informed of all necessary policies and procedures so they can work in a correct and safe way as soon as their job begins. If any employee is found to not be following any official guidelines or legislation, they should be appropriately reprimanded. In most cases, this should in the first instance mean a warning. If an employee breaks the rules again, more serious discipline may be given.
• Why legislation, policies and procedures are important in a health and social care environment
In a health and social care environment, official policies are of particular importance. They ensure each individual employee treats customers with care and professionalism. For instance, a doctor in a hospital must refrain from operating on patients whom he or she knows personally. This is because their emotions could affect their judgment during the procedure. Alternatively, a nurse in a clinic should regularly wash his or her hands. This prevents infections being passed from one patient to another. Although certain health and safety procedures may seem unnecessary and time-consuming, it is essential each and every one is followed, to avoid trouble and maintain a pleasant working environment.