The main objective for a service crew has got to be that they provide an excellent service. This is of paramount importance. Another clue, which is also in the name, is that service crews work in the hospitality industry, which means that they have to be hospitable.
Very often these basic tenets are completely forgotten, which not only means that the customer does not receive a pleasurable experience, but also that the business that they work for is going to lose customers, and therefore, money.
First and foremost, a service crew needs to ensure that the customers are happy. We are all aware of situations where this can be very difficult because it does seem that some customers feel that it is their mission in life to be as awkward as they possibly can be, but even in these circumstances, a service crew needs to keep its temper, hang onto its patience and try and resolve any issues calmly.
There is no place in a service crew for a member who is surly and rude. Friendliness and charm are attributes that any service crew needs, but they also need to be aware of what service it is that they are providing so that they can offer advice and answer any questions that a customer may put to them.
This means that appropriate training needs to be given to service crews so that they are aware of all the aspects of the business that is pertinent to them. They also need to be trained in how to present and serve in the correct manner of the particular establishment that they are working in so that the house style can be maintained.
Many people consider that being a member of a service crew is quite a lowly job that anybody can do, when in fact it takes a very special kind of person to do it properly.
Very often these basic tenets are completely forgotten, which not only means that the customer does not receive a pleasurable experience, but also that the business that they work for is going to lose customers, and therefore, money.
First and foremost, a service crew needs to ensure that the customers are happy. We are all aware of situations where this can be very difficult because it does seem that some customers feel that it is their mission in life to be as awkward as they possibly can be, but even in these circumstances, a service crew needs to keep its temper, hang onto its patience and try and resolve any issues calmly.
There is no place in a service crew for a member who is surly and rude. Friendliness and charm are attributes that any service crew needs, but they also need to be aware of what service it is that they are providing so that they can offer advice and answer any questions that a customer may put to them.
This means that appropriate training needs to be given to service crews so that they are aware of all the aspects of the business that is pertinent to them. They also need to be trained in how to present and serve in the correct manner of the particular establishment that they are working in so that the house style can be maintained.
Many people consider that being a member of a service crew is quite a lowly job that anybody can do, when in fact it takes a very special kind of person to do it properly.
