In every point of contact with clients and customers, you are communicating something…but unfortunately, it may not be the right thing. In order to be effective, body language, tone of voice and words must match.
Body Language………………………55%
Tone of Voice………………………...38%
Word……………………………………7%
Body Language………………………55%
Tone of Voice………………………...38%
Word……………………………………7%