Hospitality is the relationship process, presentation, formality and procedure experienced between a visitor/ customer/ guest and a host. This can be in relation to a private dinner party or a hotel chain; it is basically the same thing but on a different scale. Specifically, this includes the reception and entertainment of those who require or invited to experience your service. This could include dinner parties, reception staff, bar and waiting staff, concierge etc. It is very important that a host shows unfaltering respect for their guests and understands their individual needs and expectations. Taking all of which into account in order to provide excellent customer service. The way in which different cultures and subcultures expect to be treated in terms of the hospitality offered wavers greatly and it is important that hospitality is measured in terms of what the customer expects as opposed to what the staff expect.
All sorts of premises and businesses are included in the hospitality service industry, including hotels, casinos and purpose built destinations (e.g. Disneyland). These are all similar in that they offer hospitality services at numerous levels and will all strive to meet and excel their customers' needs. The hospitality industry is worth many billions of dollars each year in the US although it tends to depend on the availability of leisure time and disposable income. The recession has obviously hit the hospitality industry, as it has with most industries, although possibly not as much as it may have been expected. Considering the hospitality industry relies generally on disposable income and leisure time, it is doing a good job of riding out the recession.
All sorts of premises and businesses are included in the hospitality service industry, including hotels, casinos and purpose built destinations (e.g. Disneyland). These are all similar in that they offer hospitality services at numerous levels and will all strive to meet and excel their customers' needs. The hospitality industry is worth many billions of dollars each year in the US although it tends to depend on the availability of leisure time and disposable income. The recession has obviously hit the hospitality industry, as it has with most industries, although possibly not as much as it may have been expected. Considering the hospitality industry relies generally on disposable income and leisure time, it is doing a good job of riding out the recession.