Communication in any type of business is incredibly important, but when the business is open to the public, the importance of communication is extremely high, and interaction and communication really must be paramount at all times, between colleagues, customers and management.
When a plan or an event goes spectacularly wrong or awry, a 'breakdown of communication' is usually blamed and although this is a common expression that is sometimes over-used, it is very much true of a lot of situations.
In Hotel and Hospitality Management, communication needs to be key and paramount for many reasons. For example, a member of the public may call ahead and book a room for the following evening. They ask though, if it would be entirely inconvenient if they could have a room on the ground floor only as they have a phobia of heights. The receptionist confirms she will do her best but then forgets to inform and ask the hotel manager. The customer is automatically allocated a random room and unfortunately gets a room on the 14th floor. This lack of communication results in an angry customer and confused staff who have to deal with a complaint they weren't informed of.
The same goes for Hospitality. For example, a wedding is booked and your company is supplying the food and hospitality. The bride has requested a nut-free menu as more than three of her guests have a nut allergy. In a situation like this, all of those working in the kitchen, as well as menu planners and preparation chefs, must be informed of this to ensure there are no nuts on the menu and no nuts in the kitchen. If a communication breakdown occurs, this could cause upset and accidents: Both bad for business.
Communication and speaking to your colleagues, customers and managers is key to running a successful business or event.