What Is Involved In Responding To A Customer Complaint, What Guidelines Are Available To Assist You?


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A friend of mine worked at a major mobile service provider. He was instructed to tell people to turn their phone off for all situations. Then they would have to remove the battery for 5 seconds after that. None of that ever had anything to do with the issues at hand, they were just told it's somewhat comforting for those who are calling in.

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