Anonymous

Many Of Your Coworkers Are Not Properly Trained And Often The Customers Are Receiving Very Poor Service. How Effective Or Ineffective Would It Be To Discuss The Problem With Your Supervisor?

3 Answers

Ace anonymous Profile
Ace anonymous answered
It could go either way depending on how you bring up the cituation. If you just go and say: My coworkers haven't are trained bad and are doing  a bad job that makes not only them look bad, but your boss look bad (he trained them didn't he?), and it makes you look bad. I would start out by saying something like this: It has come to my attention that my fellow coworkers are not treating the customers properly and are giving them bad service. I thought that this would be important for you to know so maybe we could fix the problem. (Make sure you say the second sentence exactly how I said it). By saying it like this it shows you care about the customer, care about your job and work evironment, it shows you have leadership abilities, and it shows that you are a good employee, this will look very good down the road when it comes time for promotions, raises, bonuses, etc.
PJ Profile
PJ answered
Have some specific examples when you go to talk to them. It wouldn't help much to generalize, and they wouldn't take you seriously. If you have examples and maybe even possible solutions, they'd be crazy to not listen to you.
Arthur Wright Profile
Arthur Wright answered
Would be very well worth the effort as most businesses depend on repeat customers and happy customers who refer other people to them and if these employees cany make customers happy, then there is an enormous problem that needs to be taken care of right away before the business can't get these customers back

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