Decision making is an important process for organizational effectiveness. Decision making is almost universally defined as choosing between alternatives. It is closely related to all the traditional management functions. In the manufacturing area, effective decisions are aimed at achieving zero defects in recent years this focus has also been applied to the service sector in order to create zero defections. Decision making is an organizational process because it transcends the individual and has an effect on organizational goals. First the overall nature of the decision making is explored.
Then the models of behavioural decision making are described. Next, the traditional and modern participative techniques are presented as behaviourally oriented decision techniques. Creativity in decision making can apply to individuals or groups. Since individual decision making has largely given way to group decision making in today, organizations, an under standing of group dynamics become relevant. In fast a no of social decision schemes have emerged. Decisions can be classified as either programmed or non-programmed. Programmed decisions are repetitive or routine and can be solved through clear-cut mechanical procedures, such as applying the rules to find the best solution. Up to 90 percent of management decisions are programmed. Non-programmed decisions are exceptional or non-recurring, and they are often made under crisis conditions which involve so much ambiguity that specific procedures or programs are not available. Therefore, managers who must make non-programmed decisions rely on judgement and creativity.
Then the models of behavioural decision making are described. Next, the traditional and modern participative techniques are presented as behaviourally oriented decision techniques. Creativity in decision making can apply to individuals or groups. Since individual decision making has largely given way to group decision making in today, organizations, an under standing of group dynamics become relevant. In fast a no of social decision schemes have emerged. Decisions can be classified as either programmed or non-programmed. Programmed decisions are repetitive or routine and can be solved through clear-cut mechanical procedures, such as applying the rules to find the best solution. Up to 90 percent of management decisions are programmed. Non-programmed decisions are exceptional or non-recurring, and they are often made under crisis conditions which involve so much ambiguity that specific procedures or programs are not available. Therefore, managers who must make non-programmed decisions rely on judgement and creativity.