There are some management personnel that are more effective than others. Some are very involved in the day to day operations while others choose a "hands-off” approach.
Typically though, managers will ensure that the staff is doing what they should be doing so that customers are being treated the way they should in a timely manner.
Management will also ensure that the location is up to standards, regardless of whether it is a franchise, a restaurant, or any other facility - everyone has standards.
Management will also handle "back of house” operations including scheduling, payroll, accounts payable and accounts receivable. These will ensure that product gets to the location, people are paid, invoices are paid and bills are mailed out to past clients. All of this is required so that a location runs smoothly.
If a location is seen with several hiccups, it’s usually as a result of poor management.
The more a manager knows what’s going on in his/her business, the more successful it will be. It’s easy to go into any business and ask employees what they think of their manager. There will be a variety of answers given all across the board. Listening to these comments can help a business improve drastically.
Management’s purpose should be seen after a simply observation of the company. If you can’t see their purpose, then it comes down to the manager not doing their job. If a business is running well, however, you can know that not too far away is a great manager that’s making sure that it’s running the way it’s supposed to be.