What Are The Qualities Of A Call Centre Team Leader?

A call centre team leader must have the follow qualities:
- Effective communication skills
- Leadership
- Highly motivated and energetic
- People skills
- Enjoy working
- Multitasking
- Completely informed about procedures and products

Team leader should be humble,he should be able to handle changes,he should motivate the team ,he should create a positive atmosphere .He should be patient ,he should be confident . Team leader should a vision.He should love to learn new things.He should ready to accept the mistakes etc.