What Do You Think Are The Most Important Qualities For A Call Center Agent?

6 Answers

Anonymous Profile
Anonymous answered
The most important qualities of a call center agent are that he/she should be confident, well versed in whichever language he is supposed to chat to the customers, should be energetic so as not to sound weary during night shifts, should have a knack of dealing with difficult people and holding their attention and should be very very patient because you've got to deal with all sorts of people and may be tempted to yell back sometimes but you've got to keep your cool.
Anonymous Profile
Anonymous answered
Should be more confident and she/he know how to deal with the customer during call, and they must be patient by the people who yell with then
Hanna Zahorodnia Profile
Hanna Zahorodnia , creating an affordable call center software for salespeople, answered

In my personal opinion, the following qualities are quite important for call center agents:

  • Optimism, since optimists make contact with other people much faster and easier and don't give up on rejections. Instead, they try to overcome it.
  • Ability to listen, what is specific to introverts. Each call center agent should understand the problem in order to offer a solution, what means he or she should listen first before talking about how amazing the offer is.
  • Discipline. A discipline to follow up, to make the call and write the e-mail. Top-notch agents don’t have ‘tomorrow’.

Sometime ago my colleague happened to write a blog post on “6 Qualities Every Top Salesperson Should Have”, so if you’re interested in learning a bit more, you’re welcome

Taila Nevado Profile
Taila Nevado answered

I think that attentiveness is the most important quality for
call centre agents. This job can become monotonous as the same questions are asked multiple times.
So, before answering a
customer, it is crucial to seek clarification before giving a response.
Good communication skills, flexibility and friendliness are additional
characteristics that they must have.

Dubai Desert Profile
Dubai Desert , Asad, answered

If you have strong communication skills and feel you can talk to ... The repetitive nature of most call centres can be both good and bad simultaneously.

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