In my personal opinion, the following qualities are quite important for call center agents:
- Optimism, since optimists make contact with other people much faster and easier and don't give up on rejections. Instead, they try to overcome it.
- Ability to listen, what is specific to introverts. Each call center agent should understand the problem in order to offer a solution, what means he or she should listen first before talking about how amazing the offer is.
- Discipline. A discipline to follow up, to make the call and write the e-mail. Top-notch agents don’t have ‘tomorrow’.
Sometime ago my colleague happened to write a blog post on “6 Qualities Every Top Salesperson Should Have”, so if you’re interested in learning a bit more, you’re welcome
I think that attentiveness is the most important quality for
call centre agents. This job can become monotonous as the same questions are asked multiple times.
So, before answering a
customer, it is crucial to seek clarification before giving a response.
Good communication skills, flexibility and friendliness are additional
characteristics that they must have.
If you have strong communication skills and feel you can talk to ... The repetitive nature of most call centres can be both good and bad simultaneously.
An inability to find meaningful work is essential.
The rest you can learn.