What Qualities Do You Think A Good Call Centre Agent Should Possess?


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d ds Profile
d ds answered
The qualities of a good call center agent are:
·   You should be concerned about how you can satisfy your customer and are willing to go to great extent to take care of the customer.
·   In addition to good communication skills you should also posses good listening skills and for this you need to have a lot of patience. Listening skills are important to avoid any confusion.
·   A friendly personality
·   The ability to multitask as you will have to take calls, answer questions on the phone and email all at the same time.
·   You should have good knowledge of English and also some know how of the other languages that you ma have to deal with is an added benefit.
·   You should know how to use the computer and internet.
Anonymous Profile
Anonymous answered
Good Customer Care Skills
Understanding Individual Differences of Customers
Good Communication and Listening Skills
Language Abilities of Agents
Computer Literacy

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