The qualities of a good call center agent are:
· You should be concerned about how you can satisfy your customer and are willing to go to great extent to take care of the customer.
· In addition to good communication skills you should also posses good listening skills and for this you need to have a lot of patience. Listening skills are important to avoid any confusion.
· A friendly personality
· The ability to multitask as you will have to take calls, answer questions on the phone and email all at the same time.
· You should have good knowledge of English and also some know how of the other languages that you ma have to deal with is an added benefit.
· You should know how to use the computer and internet.
· You should be concerned about how you can satisfy your customer and are willing to go to great extent to take care of the customer.
· In addition to good communication skills you should also posses good listening skills and for this you need to have a lot of patience. Listening skills are important to avoid any confusion.
· A friendly personality
· The ability to multitask as you will have to take calls, answer questions on the phone and email all at the same time.
· You should have good knowledge of English and also some know how of the other languages that you ma have to deal with is an added benefit.
· You should know how to use the computer and internet.
