First, you have understood the patient is thinking, what is he thinking? What does he want? What problems is he facing? We should listen to their problems carefully. Then we should be nice, kind, honest, reliable, trustworthy for them, we should find solutions for their problems. We have to understand them. Non-threatening, having a good nature, interacting with the patients.
being nice, kind, honest, reliable, trustworthy
Being able to control yourself and adapt to different reactions and different people from different backgrounds and religions aswell as faiths