Reservation plays a very important role in front office. Front office basically means that you are the face of the hotel to the client. The client would expect you to know everything that is related to the hotel. The first step in a client-hotel relationship is the reservation process. If the reservation is handled well by a front office executive, then the client has a good image of the hotel right from the beginning. Performing reservations is the basic function of the front office staff of any hotel or restaurant. Hence all the members of the front office staff should be well-versed with how one should go about with the process of reservation.
