I was working at a hotel and a customer came upto my colleague and suggested that she did not think his attitude towards her was neither appropriate or acceptable, this meant that I had to step in and calm down the situation the customer was really upset, I offered the customer half off her final bill but she still didnt think it was acceptable in the end I managed to convince her to half her bill halved and a free sunday lunch meal for her and 2 other people, the worst thing in this situation was that she left really bad feedback on my colleague who is also my boyfriend which meant that he got a warning from the manager, once I found out what the problem was which caused the problem I found out it was all because the food was a bit slow coming out .