Describe a situation in which you have improved the quality of customer service at your hotel or business?
Employees are the people on the ground; they know what exactly happens in the process of service delivery and how it can be improved. They should therefore be included the decision making process so that the best strategies are put in place. This is what we applied in one of our business & achieved a lot!
Please describe a situation in which you have improved the quality of customer service at your hotel