Support and provide superior service via phones.
-Use questioning and listening skills that support effective telephone communication.
-Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
-Understand the impact of attitude in handling calls professionally
-Effectively deal with job stress, angry callers, and upset customers
-Apply the proper telephone etiquette to satisfy various customer situations.
-Apply appropriate actions to effectively control a telephone call.
-Identify voice skills and how to enhance a good telephone presentation.
-Meets commitments to customers.
-Other duties as assigned.
-Use questioning and listening skills that support effective telephone communication.
-Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
-Understand the impact of attitude in handling calls professionally
-Effectively deal with job stress, angry callers, and upset customers
-Apply the proper telephone etiquette to satisfy various customer situations.
-Apply appropriate actions to effectively control a telephone call.
-Identify voice skills and how to enhance a good telephone presentation.
-Meets commitments to customers.
-Other duties as assigned.
