The ethics of customer service officer include not to indulge in any activities which could harm the organization and its customers. Customers value only those organizations which inculcate ethics in their employees. Customer service officer should use the resources provided by the organization only for the sake of customer satisfaction not for the use of their own. For example, some of the customer service officer use telephone for their personal purposes rather than for the customer's purposes. They should deal with all the customers fairly and should not use their information for distributing it to the other parties without the willingness of the customers. They should not be involved in insider training and should be highly responsive to customer's needs.