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How Will You Handle A Guest Complaints?

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Anonymous answered
With All my Respect for the others, you can handle the Guest or Customer Complaint as follow:
1- Listen to the Guest carefully without interruption (you can only take a notes while the Guest is talking)
2- Ever Never let the Guest fell that you are against what he is saying otherwise the Guest will forget the Problem and you will become his Problem.
3- Start your talking with the Guest thankfully saying (thank you for bringing this Issue to our attention).

4- Be smart enough and handle only the Problem that you are able to handle otherwise refer to your Supervisor or your Manager.
5- Report the Complaint to the Management even if you handled or you didn't.
6- Don't refer direct to the General Manager because if he interfered he will give a big compensation.
7- Follow up with the Guest or the responsible Department for the Complaint that everything is ok.
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Anonymous answered
I would tell the guest to stop complaining and be grateful for what they have because there millions of people who have absolutely nothing.

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