Why is sidework an important part of providing good customer service? Culinary Arts Restaurants


2 Answers

Frances Bott Profile
Frances Bott answered
Side work is very important - it's the extra work restaurant staffs (such as waiters and waitresses) do when they have downtime at their jobs. Typical side work performed in the restaurants industry may include filling salt and pepper shakers, wiping down tables, refilling condiment jars and bottles (such as those that hold ketchup and vinegar), and setting tables with napkins, place mats, and knives, forks and spoons. In order to keep a restaurant running smoothly, side work by staff is a mandatory requirement.

  • Side work keeps thing organized

Without important side work, a restaurant will not be prepared to serve the next wave of clients. Often, side work takes place between a breakfast and lunch service, or between a lunch and dinner service. However, side work can still occur, even when people are occupying tables in a restaurant and enjoying their meals.

  • Side work keeps staff occupied

Without side work, cleanliness and organization may fall by the wayside. Running a restaurant, which must provide sanitary conditions, a pleasing atmosphere, great service, and excellent food and drinks; it's actually an extremely challenging task. In order to stay on top of things and not get overwhelmed, managers give wait staff checklists of side work to complete during the course of their regular shifts. This also helps to alleviate the stress and boredom of killing time between busy periods. It's always better when servers have something to do, so they don't get too lethargic (or restless) while they are on the job.

As you can see, side work serves a range of purposes, and it is very important to running a successful, profitable restaurant with an excellent reputation. The best restaurants will always have plenty of side work requirements for their staff, even though these servers first priorities must always be taking care of the customers who come into the restaurant for meals, drinks, and snacks.
Katie Miles Profile
Katie Miles answered

Customer Care is important for every company that is interested in the providing of good quality services,

Answer Question